02 · Maintenance & AMC
Annual maintenance contracts with a scope you can read.
Preventive maintenance keeps lifts safe, reliable and ready for inspection. Our AMCs set out exactly what is included, what is chargeable, and how breakdowns are handled — in bilingual English and Arabic contracts.
Two ways to contract
Preventive AMC
Scheduled visits, inspections, lubrication, adjustments and reports. Spare parts and repairs quoted separately when needed.
Comprehensive AMC
Preventive maintenance plus an agreed list of parts and repairs included in the contract value. The exact parts list is written into the contract.
Included in every AMC
- Scheduled preventive maintenance visits
- Safety checks of doors, brakes, safety gear and controls
- Cleaning and lubrication of moving parts
- Adjustment of doors, levelling and ride quality
- Written visit reports for owners and building management
- Breakdown callouts handled under the contract terms
- Support during authority inspections
Usually quoted separately
- Replacement of major components, unless the contract type includes them
- Damage caused by misuse, vandalism, water ingress or power faults
- Modernization or upgrade work
- Work requested outside the agreed scope
The exact inclusions and exclusions are written into your contract before you sign.
Remote monitoring & parts supply
Where a lift is connected to our remote monitoring system, faults raise an alarm automatically, technician arrival and departure are recorded, and operating history helps predict problems before they cause a breakdown. A parts supply network keeps common components available, and parts are tested before dispatch.
Lift technology & safety features
How an AMC starts
- 01
Survey the lifts
We inspect each lift, note its make, age and condition, and flag anything that needs attention before the contract starts.
- 02
Agree the scope
You choose the contract type; inclusions, exclusions, visit frequency and callout terms are written down.
- 03
Sign a bilingual contract
English and Arabic AMC agreements suitable for owners, building management and government requirements.
- 04
Scheduled care
Visits follow the agreed schedule, with a written report after each one.
Common questions
Do you maintain lifts installed by other companies?
Yes. We maintain, repair and modernize lifts from all major brands, so owners are not tied to the original installer.
What is the difference between a preventive and a comprehensive AMC?
A preventive AMC covers scheduled maintenance, inspections and adjustments, with parts quoted when needed. A comprehensive AMC also includes an agreed list of parts and repairs within the contract value. Both are written down before you sign.
How often are maintenance visits?
Visit frequency depends on the lift type, usage and applicable requirements. It is stated in the contract.
How is the AMC priced?
After surveying the equipment. Price depends on the number and type of lifts, their condition, usage and the contract type you choose. We do not quote an AMC without seeing the lifts.
Are contracts available in Arabic?
Yes. We issue bilingual English/Arabic AMC agreements.
Next step
Get a written AMC proposal.
Tell us how many lifts you have and where. We’ll inspect them and send a clear scope and price.