03 · Repair & Emergency
Lift broken down? Call us first.
For breakdowns, faults and trapped-passenger situations. We diagnose the cause, make the lift safe, and repair or replace components — on all major lift brands.
What to do in a breakdown
- 01
If someone is trapped
Keep them calm and reassure them that help is coming. Do not try to force the doors or move the car. Call our breakdown line — and if anyone is unwell or in danger, call emergency services on 999 straight away.
- 02
Tell us the essentials
Building and location, which lift, whether anyone is inside, and what happened (noise, stop between floors, doors not opening, error display).
- 03
We attend and make safe
Our technician secures the lift, releases passengers where needed and isolates the fault.
- 04
Diagnose & repair
We explain the cause, carry out the repair or provide a written quotation for parts before proceeding.
Faults we diagnose and repair
- Doors not opening, closing or re-opening repeatedly
- Lift stopping between floors or not levelling
- Controller, drive (VVVF) and electrical faults
- Noisy, jerky or vibrating rides
- Push buttons, displays and operating panels
- Ropes, brakes, safety gear and sensors
- Spare parts supply and replacement
- Technical inspections and corrective maintenance
We work on lifts from all major brands, with or without an FTS maintenance contract. For recurring faults, ask about an AMC or a modernization assessment.
Common questions
Do you repair lifts that are not under an FTS contract?
Yes. We attend breakdowns and carry out repairs on lifts from all major brands, whether or not they are under an FTS maintenance contract.
How quickly can you attend?
Attendance depends on location, traffic and the nature of the call. Trapped-passenger calls are treated as emergencies. Call or WhatsApp us and we will give you an honest estimate at the time.
Will you tell me the cost before replacing parts?
Yes. Where a repair needs parts that are not covered by a contract, we explain the cause and provide a written quotation before proceeding, except where immediate work is needed to make the lift safe.
Next step
Recurring breakdowns?
An AMC with scheduled preventive visits — or a modernization assessment — usually costs less than repeated emergency repairs.